Available for new clients

Your Shopify or Amazon store, running like clockwork behind the scenes.

I'm an Executive Assistant who keeps the inbox at zero, the calendar sorted, the numbers reconciled, and the orders moving — so you can spend your time on the store, not the admin.

Ref // BooksVerified

QuickBooks — Level 1

Certified in end-to-end bookkeeping workflows.

Ref // InboxCleared

Inbox & Calendar

Triaged, scheduled, and ready before 9am.

StatusAvailable

Michelle A. Tortogo

Executive Assistant · Ecommerce operations

About

Nine years of keeping operations organized. Now bringing that to ecommerce.

I spent 2017–2026 as an Administrative Officer at Sta. Teresa College in Batangas, Philippines — running the back office for department heads and senior management. I'm making the move to support Shopify and Amazon store owners full-time, because I like the pace: orders, customers, vendors, and numbers all moving at once, and someone needs to keep it all in order. I'm QuickBooks Level 1 certified, comfortable across Google Workspace, Notion, Slack, and Asana, and I learn a store's systems fast.

Based inBatangas, Philippines
Background9 years, admin & operations support
CertificationIntuit QuickBooks Level 1
Working hoursFlexible / overlaps US & AU time zones
FocusEcommerce — Shopify & Amazon sellers
AvailabilityOpen to new clients now
Services

What I can take off your plate

Six areas where store owners lose the most time — and where I can step in from week one.

Communication

Inbox & calendar management

Triaging customer and vendor emails, keeping your calendar current, and prepping you before every meeting.

Customer care

Order & customer support

Handling order status questions, returns, and customer messages so response times stay fast.

Finance

Bookkeeping & reporting

QuickBooks-based expense tracking, reconciliation, and clean monthly reports — no surprises at tax time.

Logistics

Vendor & supplier coordination

Following up on orders, tracking shipments, and keeping suppliers accountable to timelines.

Content

Social & content scheduling

Building simple graphics in Canva and keeping your posting calendar consistent.

Operations

Team & project coordination

Running your Notion, Slack, and Asana boards so tasks don't fall through the cracks.

Toolkit

Already fluent in the tools your store runs on

No ramp-up time spent teaching me the basics.

QuickBooks — Level 1 Certified
Shopify
Amazon Seller Central
Google Workspace
Microsoft Office
Notion
Slack
Asana / Trello
Canva
Experience

Where these skills were built

Sta. Teresa College

Administrative Officer
2017 — 2026 · Batangas, Philippines
  • Provided comprehensive administrative support to department heads and senior management
  • Coordinated schedules, meetings, and communication between internal departments and external partners
  • Prepared professional reports, presentations, and correspondence using Microsoft Office Suite
  • Managed filing systems, databases, and documentation for easy retrieval and audit compliance
  • Supported onboarding, staff coordination, and logistics for company events
  • Used Google Workspace daily for collaboration, document sharing, and team communication
  • Handled day-to-day office operations: correspondence, scheduling, and records management
  • Coordinated travel arrangements and logistics for the management team
  • Assisted in preparing presentations, meeting materials, and expense reports
Getting started

New to ecommerce clients — here's how I'll prove it

I haven't worked with a Shopify or Amazon client yet, so instead of case studies, here's how I'd like to start.

Start with a paid trial task

Give me one real task — inbox cleanup, a QuickBooks reconciliation, or an order backlog — and I'll deliver it within an agreed turnaround, priced as a small paid trial. You see the work before committing to anything ongoing.

Weekly written updates

You'll get a short written summary of what was handled each week — what came in, what was resolved, and what needs your input — so you always know your back office is covered.

Let's talk

Ready to hand off the admin?

Send a note about your store and what's eating your time. I'll reply with how I'd approach the first two weeks.